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Re: And now, the rest of the story

On Wed, 26 Jul 2000, Robert Mullenax wrote:

> The main thing though is the lack of response.  I know customer service is
> becoming
> a thing of the past, but not responding to your customers regarding a 2-week
> outage is ridiculous.  

I can understand the phones being a problem, but what about some info on
their web site?  I looked and didn't see anything offhand.  Seems to me
there was a satellite outage some time ago and Alden used their web site
to inform users quite effectively... seems to me they should do that
again.

                                           Art.

Arthur A. Person
Research Assistant, System Administrator
Penn State Department of Meteorology
email:  address@hidden, phone:  814-863-1563