[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Missing WSI radar products (fwd)




===============================================================================
Robb Kambic                                Unidata Program Center
Software Engineer III                      Univ. Corp for Atmospheric Research
address@hidden             WWW: http://www.unidata.ucar.edu/
===============================================================================

---------- Forwarded message ----------
Date: Thu, 31 May 2001 12:03:47 -0600
From: Richard Chinman <address@hidden>
To: "Pirone, Maria" <address@hidden>
     address@hidden
Subject: Re: Missing WSI radar products

"Pirone, Maria" wrote:

> Richard-
>
> Unfortunately the time periods you specified coincide with the times that
> the product was not available.  There have been a series of problems at the
> NWS Silver Spring facility, where the radar server resides, that has
> impacted the availability of the raw radar data for our mosaic.  These
> problems are beyond WSI's control and we have discussed the
> avialability/reliability issues at length with the NWS.  We hope to see some
> improvement in their infrastructure to prevent these lengthy outages from
> happening in the future.

Maria,

From all of us, thank you very much for such a quick reply AND for taking the
time to let us know all about what is going on and that WSI is working to solve
the problem.  If there is anything we can do to help, please let me know.  UCAR
*does* have associations with the NWS, as you know.

Richard

>
>
> I understand the criticality of the product to the researchers--we also have
> real-time users who are dependent on it and are having a difficult time
> understanding how this could happen.  We appreciate your patience while this
> is resolved---our aim is to have all products available in real-time!
>
> For future reference, we do archive the mosaic, however, after 72 hours
> there is no "easy" way to get to it.  If you notify us within 72 hours we
> may be able to FTP it to you.  However, this is not our normal procedure and
> if it happens frequently, we would have to charge T&M to recover the data
> for you.
>
> Hopefully this problem is only temporary and we can expect to see better
> performance from our public partners.
>
> Regards-
> Maria
>
>
>
> -----Original Message-----
> From: Richard Chinman [mailto:address@hidden]
> Sent: Thursday, May 31, 2001 11:57 AM
> To: Maria Pirone; Robb Kambic; david ahijevych; address@hidden
> Subject: Missing WSI radar products
>
> Maria,
>
> From what we can tell, some radar products were never received at the
> UCAR WSI ingest machine.
>
> Missing products:
> 20010530.0915.MASTER15
> 20010530.1015.MASTER15
> 20010530.1030.MASTER15
> 20010530.1045.MASTER15
> 20010529.1415.MASTER15
> 20010529.0015.MASTER15
>
> There was also a similar fraction of missing products for 20010525 (4
> out of 96) and 20010526 (2 out of 96).  It's not a high fraction of
> missing products, but much higher than we're used to (less than one out
> of 96).
>
> These products are critical to a subset of researchers here at UCAR.  Is
> there something you or we can do to help minimize missing products in
> the future?  Is there a backup practice that WSI follows that would
> allow us to receive these products now in delayed time mode?  Your help
> in all this is much appreciated.
>
> Richard
>
> --
> Richard Chinman
> UCAR-IITA
> P.O. Box 3000
> Boulder, CO 80307-3000
> USA
>
> 303.497.8696 (voice)
> 303.497.8638 (fax)
> address@hidden

--
Richard Chinman
UCAR-IITA
P.O. Box 3000
Boulder, CO 80307-3000
USA

303.497.8696 (voice)
303.497.8638 (fax)
address@hidden