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[TIGGE #CUA-629523]: Re: dataportal not receiving data from tigge-ldm.ecmwf.int

David,

> I can't reach tigge-ldm by any means.
> 
> ldmping:
> $ ldmping tigge-ldm.ecmwf.int
> Apr 13 18:46:27 INFO:      State    Elapsed Port   Remote_Host
> rpc_stat
> Apr 13 18:46:37 ERROR:   H_CLNTED  10.006497  388   tigge-ldm.ecmwf.int
> select: RPC: Timed out
> Apr 13 18:47:12 ERROR:  ADDRESSED   9.999620    0   tigge-ldm.ecmwf.int
> RPC: Timed out
> Apr 13 18:47:47 ERROR:      NAMED  10.019453    0   tigge-ldm.ecmwf.int
> can't contact portmapper: RPC: Timed out
> Apr 13 18:48:22 ERROR:   H_CLNTED  10.009302  388   tigge-ldm.ecmwf.int
> select: RPC: Timed out
> Apr 13 18:48:57 ERROR:  ADDRESSED   9.999582    0   tigge-ldm.ecmwf.int
> RPC: Timed out
> Apr 13 18:49:32 ERROR:      NAMED  10.019423    0   tigge-ldm.ecmwf.int
> can't contact portmapper: RPC: Timed out
> Apr 13 18:50:07 ERROR: SVC_UNAVAIL   9.999576    0
> tigge-ldm.ecmwf.int  h_clnt_create(tigge-ldm.ecmwf.int): Timed out
> while creating connection
> Apr 13 18:50:32 ERROR:  ADDRESSED   0.000006    0   tigge-ldm.ecmwf.int
> h_clnt_create(tigge-ldm.ecmwf.int): Timed out while creating
> connection
> Apr 13 18:51:07 ERROR:      NAMED  10.019305    0   tigge-ldm.ecmwf.int
> can't contact portmapper: RPC: Timed out
> 
> traceroute:
> traceroute tigge-ldm.ecmwf.int
> traceroute: Warning: Multiple interfaces found; using 128.117.12.2 @ ge1
> traceroute to tigge-ldm.ecmwf.int (193.61.196.74), 30 hops max, 40 byte
> packets
> 1  mlr-n12.ucar.edu (128.117.12.251)  0.376 ms  0.234 ms  0.223 ms
> 2  gin-n243-72.ucar.edu (128.117.243.73)  11.704 ms  0.711 ms  0.469 ms
> 3  frgp-gw-1.ucar.edu (128.116.254.250)  1.451 ms  1.377 ms  1.393 ms
> 4  192.43.217.130 (192.43.217.130)  1.505 ms  1.503 ms  1.523 ms
> 5  kscyng-dnvrng.abilene.ucaid.edu (198.32.8.14)  12.203 ms  22.868 ms
> 31.512 ms
> 6  iplsng-kscyng.abilene.ucaid.edu (198.32.8.80)  21.688 ms  21.423 ms
> 21.332 ms
> 7  chinng-iplsng.abilene.ucaid.edu (198.32.8.76)  25.406 ms  27.241 ms
> 32.783 ms
> 8  nycmng-chinng.abilene.ucaid.edu (198.32.8.83)  45.318 ms  49.575 ms
> 45.477 ms
> 9  198.32.11.51 (198.32.11.51)  88.964 ms  45.426 ms  45.440 ms
> 10  ny.uk1.uk.geant.net (62.40.96.170)  114.195 ms  114.065 ms  114.050
> ms
> 11  po2-0-0.gn2-gw1.ja.net (62.40.124.198)  113.978 ms  113.960 ms
> 113.901 ms
> 12  po1-1.lond-scr3.ja.net (146.97.35.97)  113.986 ms  114.101 ms
> 113.934 ms
> 13  po0-0.read-scr.ja.net (146.97.33.38)  115.168 ms  115.309 ms
> 115.165 ms
> 14  po2-0.read-bar4.ja.net (146.97.35.158)  115.293 ms  115.238 ms
> 115.262 ms
> 15  * * *
> 16  * *^Z
> Stopped (user)
> 
> I believe that tigge-ldm has disabled ping, but for whatever reason it
> just returns:
> no answer from tigge-ldm.ecmwf.int

It looks like Tigge-ldm's subnet has become a "black hole": packets go in, but 
they're never head from again.

Is there a network administrator over there with whom you can communicate?

Regards,
Steve Emmerson

Ticket Details
===================
Ticket ID: CUA-629523
Department: Support IDD TIGGE
Priority: Normal
Status: On Hold