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[IDV #VSX-789960]: Install issue

Thanks Terrence, I'll bring Andy into the conversation and hopefully we can get 
this fixed up (I'll take you off the following messages unless we need your 
assistance, unless you want to keep up-to-date on the situation).

Andy, would you mind trying the following to see if this fixes the issue?

You will need to edit the runIDV.bat file to switch from using opengl to 
directx (the error indicates an issue with the version of the nvidia opengl dll 
file, so let's see if switching to direct x will fix it).

If you open runIDV.bat in a text editor, look for line 41 which should read:

jre\bin\java -Xmx%idv_memory%m ...

Add REM to that line such that it reads:

REM jre\bin\java -Xmx%idv_memory%m ...

Then, on line 46, remove the REM such that it reads:

jre\bin\java -Xmx%idv_memory%m -Dj3d.rend=d3d -jar idv.jar %*

Save runIDV.bat and try launching the IDV again.

Let me know how this turns out. Cheers!

Sean

> Sean,
> 
> Good morning.  I took your advice and attempted to update the graphics
> driver.  Once we tried to run the program, it errored out again.  Listed
> below is the customer who is trying to get the program up and working.
> Perhaps you can work with him on getting the issue resolved.  Thanks
> again.
> 
> Andy Hawkins
> address@hidden
> 
> 
> Thanks for your time and please do have a good day.
> 
> Terrance Stigler
> Desktop Support Specialist
> US EPA Region VII
> Kansas City, KS. 66101
> Work : (913) 551-7077
> 
> (Embedded image moved to file: pic05123.gif)
> 
> 
> 
> 
> 
> 
> From: "Unidata IDV Support" <address@hidden>
> To:   Terrance Stigler/R7/USEPA/US@EPA
> Cc:   address@hidden
> Date: 12/29/2011 10:03 AM
> Subject:      [IDV #VSX-789960]: Install issue
> 
> 
> 
> Greetings Terrance,
> 
> This looks exactly like the error I last saw on an XP box that needed to
> have its video card drivers updated. Give that a shot and let me know
> how it goes.
> 
> Cheers,
> 
> Sean
> 
> >
> > Sean,
> >
> > The client at home today, but here is the error message he receives.
> >
> >
> >
> >
> > (Embedded image moved to file: pic11381.gif)
> >
> >
> > Thanks for your time and please do have a good day.
> >
> > Terrance Stigler
> > Desktop Support Specialist
> > US EPA Region VII
> > Kansas City, KS. 66101
> > Work : (913) 551-7077
> >
> > (Embedded image moved to file: pic28128.gif)
> >
> >
> >
> >
> >
> >
> > From:                "Unidata IDV Support" <address@hidden>
> > To:          Terrance Stigler/R7/USEPA/US@EPA
> > Cc:          address@hidden
> > Date:                12/28/2011 03:20 PM
> > Subject:             [IDV #VSX-789960]: Install issue
> >
> >
> >
> > Greetings Terrance,
> >
> > The IDV comes with its own JRE and Java3d, so you do not need to
> install
> > java3d on your system (just a side note). What does the fatal error
> > message say? There have been a few reported issues where the video
> card
> > driver is slightly out of date and the IDV will no longer start -
> would
> > you mind checking to see if you have the latest driver?
> >
> > Cheers,
> >
> > Sean
> >
> > >
> > > Good afternoon,
> > >
> > > I'm working with a client to install the IDV software.  We are able
> > > to install it successfully and install the java 3d package
> > successfully,
> > > but when client attempts to run the program, the program acts as
> > though
> > > it is loading then crashes.  If client runs the program from the
> > command
> > > line, he receives a fatal error message.  He's working on a Windows
> XP
> > > machine.  Any suggestions?
> > >
> > >
> > > Thanks for your time and please do have a good day.
> > >
> > > Terrance Stigler
> > > Desktop Support Specialist
> > > US EPA Region VII
> > > Kansas City, KS. 66101
> > > Work : (913) 551-7077
> > >
> > > (Embedded image moved to file: pic18588.gif)
> > >
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: VSX-789960
> > Department: Support IDV
> > Priority: Normal
> > Status: Open
> >
> >
> >
> 
> 
> Ticket Details
> ===================
> Ticket ID: VSX-789960
> Department: Support IDV
> Priority: Normal
> Status: Open
> 
> 
> 


Ticket Details
===================
Ticket ID: VSX-789960
Department: Support IDV
Priority: Normal
Status: Open