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[IDV #TBF-580156]: IDV 5.3 no longer starts up

Hi Wayne,

Thanks for the update. It is always helpful when users tell us the outcome of an
issue.  We had a user who was reporting a similar issue and I was worried we
were seeing some sort of pattern.

Back to the local versus remote display issue. Yes, this is a known problem. The
Java3D library which lives inside the IDV does not always like remote
displays. This is an old library that has been maintained valiantly but
sporadically by the open-source community throughout the years so it does not
surprise me that we see this behavior.

Anyway, if you can live with that solution, that would be best.

Best,

Unidata IDV Support

> Hi, I believe I found the problem. When I was having the issue
> yesterday, I was accessing my work computer via Microsoft Remote
> Desktop. That seems to be the cause of the error messages. Today, I'm at
> the office and IDV works fine. I've never seen an application behave so
> differently through remote desktop. Is this a known problem?
> 
> Thanks,
> 
> Wayne Chan
> 
> 
> On 03/15/17 10:15 AM, Unidata IDV Support wrote:
> > Hi Wayne,
> >
> > I am at a bit of a loss to explain this error. Please double check the 
> > Windows
> > Video driver has been updated. That solution has worked for our users in the
> > past. And also double check you moved your .unidata directory out of the 
> > way.
> >
> > I also wonder if you inadvertently downloaded a version of the IDV that is 
> > not
> > compatible with your system. Though the error you provided does not point 
> > us in
> > this direction, but I am somewhat out of ideas as to what the issue is.
> >
> > Please download the latest IDV and double check you are downloading the 
> > correct
> > version.
> >
> > http://www.unidata.ucar.edu/downloads/idv/current/index.jsp
> >
> > Note that there are 32 and 64 bit versions of the Windows installer.
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> >> Thank you for your quick reply.
> >>
> >> I updated the video driver and removed the .unidata directory from
> >> \Users\<username>\ but I'm still getting the same error. I also ran
> >> Windows updates.
> >>
> >> Thanks,
> >>
> >> Wayne Chan
> >>
> >>
> >> On 3/14/2017 9:47 AM, Unidata IDV Support wrote:
> >>> Hi Wayne,
> >>>
> >>> I think there may be two problems going on.
> >>>
> >>> First, update your Windows graphics driver. That's what that screenshot 
> >>> you sent
> >>> us indicates you need to do.
> >>>
> >>> Second, you may have a corrupt .unidata directory
> >>> (\Users\<username>\.unidata). Please move that directory out of the way 
> >>> if the
> >>> first solution does not work.
> >>>
> >>>
> >>> Best,
> >>>
> >>> Unidata IDV Support
> >>>
> >>>> Hi, I installed IDV 5.3 on Windows 7 (64-bit) on a PC with 32 GB RAM and 
> >>>> it was working fine until I tried working with some large (several GB) 
> >>>> netCDF files. I had to kill the program because it was unresponsive, but 
> >>>> now whenever I try to restart IDV, I see the Dashboard briefly, but then 
> >>>> it quits. I tried running runidv.bat in a command window so that I could 
> >>>> see the errors generated. Below are the error messages:
> >>>>
> >>>> [cid:part1.995BD2CB.01FCCD13@umanitoba.ca]
> >>>>
> >>>> I've tried rebooting the computer, uninstalling and reinstalling IDV, 
> >>>> reinstalling Java, and I even tried installing the previous version of 
> >>>> IDV, but nothing seems to fix the problem.
> >>>>
> >>>> If you can provide any assistance with this, I would appreciate it.
> >>>>
> >>>> Thank you,
> >>>>
> >>>> Wayne Chan
> >>>> Centre for Earth Observation Science
> >>>> University of Manitoba
> >>>> Winnipeg, Canada
> >>>>
> >>>>
> >>>>
> >>> Ticket Details
> >>> ===================
> >>> Ticket ID: TBF-580156
> >>> Department: Support IDV
> >>> Priority: Normal
> >>> Status: Closed
> >>> ===================
> >>> NOTE: All email exchanges with Unidata User Support are recorded in the 
> >>> Unidata inquiry tracking system and then made publicly available through 
> >>> the web.  If you do not want to have your interactions made available in 
> >>> this way, you must let us know in each email you send to us.
> >>>
> >>>
> >
> > Ticket Details
> > ===================
> > Ticket ID: TBF-580156
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the 
> > Unidata inquiry tracking system and then made publicly available through 
> > the web.  If you do not want to have your interactions made available in 
> > this way, you must let us know in each email you send to us.
> >
> >
> 


Ticket Details
===================
Ticket ID: TBF-580156
Department: Support IDV
Priority: Normal
Status: Closed
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.