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[IDV #YLM-539767]: IDV Keeps Crashing Upon Opening

Hi Dan,

Let's tackle one problem at a time.

For the specific error shown in your screenshot (thanks for sending this) please
update your Windows Graphics Driver.

Please keep us up-to-date on your progress.

Best,

Unidata IDV Support

> Support,
> 
> Thanks for your fast response.
> 
> The problem I am having is on my home computers, primarily my laptop. I
> have windows 10, and do not get an error, the program simply closes.  I do
> generally run IDV5.3 successfully at work (windows 7), and have at times
> got the program to run at home, but I have encountered this issue several
> times, particularly recently, on all of my systems (home:
> desktop/windows10, home: laptop/windows10, work/windows7).
> 
> The prompt for the email came when today, I cannot get IDV to run and stay
> open on the laptop. I have included a screenshot of the command line window
> just after the process/failure, as IDV closes.  No additional error
> messages come up.  I hope that this helps.
> 
> [image: Inline image 1]
> 
> Thanks,
> 
> 
> address@hidden> wrote:
> 
> > Hi Dan,
> >
> > Can you give us more information on what error message you see and what is
> > your
> > operating system? (A screenshot or even movie capture of the error could be
> > useful.)
> >
> > I can see from a previous support inquiry you sent in December that you
> > were
> > successfully running the IDV 5.3 (the latest stable version) on Windows 7.
> >
> > What has changed?
> >
> > Best,
> >
> > Unidata IDV Support
> >
> >
> > > Support folks,
> > >
> > > I am having problems opening IDV 5.3.  It will open at first, but before
> > > the files are finished loading or I can load any packages, the program
> > > crashes and closes.  I have tried uninstalling and reinstalling to be
> > sure
> > > that I have the most recent version, but I get the same problem.
> > >
> > > Please advise.
> > >
> > > Thanks,
> > >
> > >
> > > --
> > >
> > > *Dan Welsh*
> > > *Air Quality Meteorologist*
> > > *Meteorology and Prescribed Fire Unit*
> > >
> > > *Technical Services Program*
> > >
> > >
> > > *303-692-3239*
> > > *address@hidden <address@hidden>*
> > >
> > >
> >
> >
> > Ticket Details
> > ===================
> > Ticket ID: YLM-539767
> > Department: Support IDV
> > Priority: Normal
> > Status: Closed
> > ===================
> > NOTE: All email exchanges with Unidata User Support are recorded in the
> > Unidata inquiry tracking system and then made publicly available through
> > the web.  If you do not want to have your interactions made available in
> > this way, you must let us know in each email you send to us.
> >
> >
> >
> 
> 
> --
> 
> *Dan Welsh*
> *Air Quality Meteorologist*
> *Meteorology and Prescribed Fire Unit*
> 
> *Technical Services Program*
> 
> 
> *303-692-3239*
> *address@hidden <address@hidden>*
> 
> 


Ticket Details
===================
Ticket ID: YLM-539767
Department: Support IDV
Priority: Normal
Status: Closed
===================
NOTE: All email exchanges with Unidata User Support are recorded in the Unidata 
inquiry tracking system and then made publicly available through the web.  If 
you do not want to have your interactions made available in this way, you must 
let us know in each email you send to us.