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[LDM #JVL-338180]: support?

Hi David,

Any chance of logging onto the computer in question as the LDM user?

> Hi,
> 
> My name is David Childs and I'm new to the ldm world.  I've just taken 
> responsibility for a server that is not functioning correctly.  I've taken a 
> few days to review the configuration, logs and some of your documentation.  
> Unfortunately, I've been unable to resolve the problem.
> 
> A few note:
> -the server was not installed exactly to your specifications.  Instead, ldm 
> is installed to /app/ldm directory.
> -the data is being used by "Cajun-in-a-Box"
> -the server is receiving Nexrad2 data, but not Conduit data.  The logs don't 
> seem to indicate why
> -I found your troubleshooting page, and requested tests on the network 
> troubleshooting page all work
> 
> I've copied the entire ldm directory to box.  Hopefully you're able to access 
> this link.
> 
> Thanks for any help you can provide.  This is bird migration season and 
> researchers are anxious to view the information this server compiles.
> 
> https://cornell.box.com/s/we4kx81x6jm0rndzj8p837vpm2i6pzmn
> 
> Thanks,
> _ _ _ _ _ _ _
> David Childs


Regards,
Steve Emmerson

Ticket Details
===================
Ticket ID: JVL-338180
Department: Support LDM
Priority: Normal
Status: Closed