Re: New Ticket - [netCDFDecoders !PMV-165724]: can not download GRIBJAVA.tar.gz (fwd)

• To: yanluan <support-netcdf-decoders@xxxxxxxxxxxxxxxx>
• Subject: Re: New Ticket - [netCDFDecoders !PMV-165724]: can not download GRIBJAVA.tar.gz (fwd)
• From: Robb Kambic <rkambic@xxxxxxxxxxxxxxxx>
• Date: Wed, 30 Aug 2006 14:50:17 -0600 (MDT)

FYI

---------- Forwarded message ----------
Date: Wed, 30 Aug 2006 14:38:27 -0600 (MDT)
From: Jennifer Oxelson <oxelson@xxxxxxxxxxxxxxxx>
To: Robb Kambic <rkambic@xxxxxxxxxxxxxxxx>
Subject: Re: New Ticket - [netCDFDecoders !PMV-165724]: can not download 
GRIBJAVA.tar.gz (fwd)

Robb,

Could be a couple of things.  Looks like he is using Windows, so first let's 
try the following:

Ask if he using a browser that has a plug-in to assist with downloads. E.g., a 
download accelerator such as DAP.

Our authentication system keeps prompting him to login since his browser/client 
is not sending the same Accept-Language HTTP request header that he 
authenticated under. Consequently, it sees this as session hijacking attempt 
and destroys his session (which results in a redirect to the login page).

The cause of this is usually attributed to a non-standard client or browser 
plug-in that does not send the correct HTTP headers. If used by themselves, 
standard browsers, including Mozilla and Firefox will send the correct HTTP 
headers.

Let's take it from there.  In the meantime, ask him to try another browser 
(e.g., IE).

Thanks

On Wed, 30 Aug 2006, Robb Kambic wrote:

Jen,

do you know why this is happening?  the GRIBJAVA.tar.gz is a link to 
grib-decoder-java_4.0.01.tar.gz

robb...

Date: Wed, 30 Aug 2006 13:02:47 -0600
From: yanluan <support-netcdf-decoders@xxxxxxxxxxxxxxxx>
To: rkambic@xxxxxxxxxxxxxxxx
Subject: New Ticket - [netCDFDecoders !PMV-165724]: can not download   
GRIBJAVA.tar.gz

New Ticket: can not download GRIBJAVA.tar.gz

Hello,

I am tying to download the GRIBJAVA.tar.gz, however, the link of it is always 
the login.jsp file and not the tar file itself. Could you take a look at this?

Thanks!


===========================
Yanluan Lin
Marine Science Research Center
Stony Brook University
11794, NY, USA
631-632-3193 (o)
631-398-9098 (c)