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925
NOUS41 KWBC 061934
PNSWSH
PUBLIC INFORMATION STATEMENT
NATIONAL WEATHER SERVICE HEADQUARTERS WASHINGTON DC
330 PM EDT WED SEP 6 2000
TO: NATIONAL WEATHER SERVICE /NWS/ EMPLOYEES...NOAAPORT
SUBSCRIBERS...FAMILY OF SERVICES SUBSCRIBERS...NOAA
WEATHER WIRE SERVICE SUBSCRIBERS...AND OTHER NWS
CUSTOMERS
FROM: DONALD R. WERNLY...CHIEF CUSTOMER SERVICE
SUBJECT: FLASH FLOOD AND RIVER FLOOD WARNING SERVICES
THE NATIONAL WEATHER SERVICE IS CONSIDERING A CHANGE IN THE
STANDARD OPERATIONS OF ITS RIVER FORECAST CENTERS. AS PART OF
THIS PROCESS...WE NEED TO UNDERSTAND IF OUR PARTNERS IN THE
WARNING PROCESS ARE RECEIVING THE FLASH FLOOD AND RIVER FLOODING
WARNINGS AND FORECASTS THEY EXPECT FROM OUR WEATHER FORECAST
OFFICES AND RIVER FORECAST CENTERS.
SPECIFICALLY...WE NEED TO KNOW: WHO THE CUSTOMERS ARE...WHAT
SERVICES THEY USE AND HOW OFTEN...IF THEY ARE SATISFIED WITH THE
SERVICES THEY ARE CURRENTLY RECEIVING...IF THEY ARE GETTING THE
INFORMATION THEY NEED WHEN THEY NEED IT...AND HOW THE SERVICES
COULD BE IMPROVED. WE WOULD ALSO BE INTERESTED IN LEARNING
WHETHER THE USERS HAVE CONTACTS AT THEIR LOCAL NWS OFFICE THAT
THEY CAN REACH ANY TIME OF THE DAY OR NIGHT AND WHETHER THE LEVEL
OF SERVICE VARIES UNACCEPTABLY DURING NIGHTS AND ON WEEKENDS.
IF YOU WISH TO COMMENT ON THIS ISSUE...PLEASE EMAIL OR WRITE TO:
AMY HOLMAN
W/OM11 SSMC2
NATIONAL WEATHER SERVICE
1325 EAST-WEST HIGHWAY
SILVER SPRING...MD 20910
AMY.HOLMAN@xxxxxxxx
THANK YOU FOR YOUR INTEREST IN EFFORTS TO IMPROVE NATIONAL
WEATHER SERVICE PRODUCTS AND SERVICES.
THIS NOTICE AND OTHER SERVICE CHANGE NOTICES ARE AVAILABLE ON THE
INTERNET AT /LOWER CASE/
WWW.NWS.NOAA.GOV/OM/NOTIF.HTM
END
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