The National Weather Service/National Centers for Environmental Prediction is looking to hire an IT Specialist to work in the in the ASOS Operations and Monitoring Center. The position is for a Tier I help desk staff member. AOMC staff members monitor for alerts and open trouble tickets accordingly. They remotely dial out to systems and do limited troubleshooting and repair. If they can not repair issues, they dispatch technicians to the site to for troubleshooting. They take phone calls, open trouble tickets, document all items in the TT and escalate as needed. No programming, system administration or network configuration will be done by this employee.
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